You are looking for a professional IT support for your employees, customers and partners? Our service desk assumes the concerns and wishes of the users and ensures rapid and uncomplicated processing. We guarantee you the observance with the individually agreed Service Level Agreements.
Incident-, Problem-, Event- und Accessmanagement from one hand
We support questions regarding the workplace, printing concerns, office and ERP software questions, user accounts, password management, assignment of authorizations and telephony. Not immediately releasable incidents are forwarded to the competent bodies and tracked until they can be solved.
In order to support the entire process we use the latest tools and are guided by the best practices of ITIL Service Management.